Legal

RefundPolicy

Refund and cancellation terms for CoreOrbit engagements, standalone projects, consulting, and events.

Effective Date: September 2026

1. Scope

CoreOrbit delivers custom-scoped engagements, standalone projects, consulting sessions, and ticketed or registered events. Refund treatment varies by the commitment. This policy applies to agreements and payments made through CoreOrbit websites, an authorized registration provider, or a CoreOrbit invoice. Your accepted proposal, Statement of Work, event terms, or other written agreement may include more specific cancellation and refund terms. Those specific terms govern where they conflict with this general policy, subject to rights that cannot be excluded under applicable law.

2. Project-Based and Revenue Architecture Services

Applies to Revenue Architecture audits and engagements, standalone projects, systems and automation implementation, marketing and digital asset work, sales enablement, financial and growth alignment, and other custom-scoped services. • If your accepted agreement requires a deposit, the amount, purpose, and payment timing will be stated in that agreement. A deposit covering discovery, planning, kickoff, or reserved delivery capacity is not refundable once that work has started, except where required by law. • Milestone payments invoiced for completed deliverables are non-refundable. • If you cancel during an engagement, you remain responsible for completed work and approved costs committed up to the cancellation date. Any treatment of an unused prepaid balance follows your accepted agreement and applicable law. • Final-deliverable handover requires full payment of the project balance. • Custom development time and one-time setup or onboarding work are non-refundable once delivered or begun.

3. Ongoing Services

If an accepted agreement establishes ongoing delivery, its service period, billing cadence, renewal terms, and cancellation notice are stated in that agreement. Charges for work already delivered, an active committed service period, and approved third-party costs already incurred are non-refundable except as stated in the agreement or required by law. Ad-platform spend and other third-party charges are also subject to the provider's own refund terms.

4. Event and Virtual Attendance

Applies to ticketed or paid live and virtual events organized by CoreOrbit. Any event-specific terms shown during registration also apply. • Tickets are non-refundable but transferable up to 7 days before the event. Email [email protected] with the new attendee's name and contact details. • Booking, processing, and payment-platform fees are non-refundable in all circumstances. • No-shows and partial attendance do not qualify for a refund. • If we postpone an event, your ticket is automatically valid for the rescheduled date. • If we cancel an event outright, full refunds (excluding processing fees) are issued within 14 business days to the original payment method. • Force-majeure events (severe weather, government order, venue closure, public-health restriction) may result in postponement, format change, or credit toward a future event rather than a cash refund. • Travel, accommodation, parking, and any incidental costs are the attendee's responsibility and are not refundable by CoreOrbit. • Discount-code, promo-code, or comp-ticket refunds are limited to the amount actually paid; face value does not apply. • Access to a paid virtual event or replay is non-refundable once the access link has been delivered. If the event is cancelled before access is provided, the event terms determine whether a refund or replacement access is offered. • Sponsor and partnership commitments are governed by the accepted sponsorship or partnership agreement, not this Refund Policy.

5. Consulting and Strategy Sessions

• Booked sessions can be rescheduled with at least 48 hours' notice at no charge. • Cancellations within 48 hours forfeit the session fee. • Pre-purchased session packages are valid for 12 months from purchase date and are non-refundable after the first session is used.

6. How to Request a Refund

Email [email protected] ([email protected] for event tickets) with: • Agreement, registration, or invoice number • Engagement, service, or event name • Reason for the request We acknowledge requests within 2 business days and complete approved refunds within 5–7 business days back to the original payment method. Card networks may add an additional 3–10 business days to settlement.

7. Chargebacks

If you initiate a chargeback without first contacting us, we may suspend service while we investigate. We always prefer to resolve issues directly — please reach out before disputing a charge. Wrongful chargebacks may be referred to collections.

8. Contact

[email protected] (services) · [email protected] (events) · (778) 78-ORBIT.